Contributions & Refund Policy
We are committed to transparency in managing every contribution we receive. This policy explains how contributions are directed, when they can be refunded, and how refunds work.
1. Directing contributions
Your contribution is directed to the initiative you selected. If the initiative is fully funded or cannot be implemented, the amount is directed to a similar initiative or the Youth Empowerment Fund, notifying you where possible.
2. Receipts & updates
You receive an electronic receipt with a reference number for each contribution, and periodic progress updates by email if you wish.
3. Refunding contributions
Contributions to initiatives are final by nature. A refund may be requested only in the following cases, within 14 days of the contribution date:
- An error in the amount or an unintended duplicate transaction.
- An unauthorized transaction by the payment method holder.
- Cancellation of the initiative before implementation begins.
4. How to request a refund
Send your request to info@kefaa.com including the transaction reference and the reason. Requests are reviewed within 5 business days, and refunds are returned to the same payment method within 7–14 business days depending on the bank.